Knowledge base
Insights
Short, factual answers on MSP, cloud and security — written for SMEs. No fake stats.
Topics
An extra email address without an extra licence? How an SME uses aliases and plus addresses in Microsoft 365
Info@, invoices@ or a second domain without an extra licence? How an SME uses aliases and plus addresses in Microsoft 365…
SharePoint storage almost full? How an SME frees up space in Microsoft 365 without buying extra storage
Getting a warning that SharePoint storage is almost full? How an SME finds out where the space goes and frees it up without buying extra storage…
Distribution list or Microsoft 365 group? How an SME picks the right group for team email
Should sales@ be a distribution list, a Microsoft 365 group or a shared mailbox? How an SME picks the right group for team email…
Change passwords every 90 days? Why an SME is better off not doing that in Microsoft 365
Do staff still have to change their password every three months? Microsoft advises against expiring passwords. What an SME should set up instead…
Email not arriving? How an SME uses message trace to find out where an email went in Microsoft 365
A customer says they never received your quote? With message trace you can see within minutes whether an email was delivered, quarantined or rejected…
Mailbox blocked from sending: what an SME should do about error 5.1.8 in Microsoft 365
Can a member of staff suddenly no longer send email and do they get error 5.1.8? How to find the cause, secure the account and lift the block safely…
Staff buying their own licences: how an SME keeps control of trials and purchases in Microsoft 365
In Microsoft 365, staff can often start a trial or buy a licence themselves. How to see what is already running, turn it off per product and take over purchases…
Letting customers book appointments online: how an SME should set up Microsoft Bookings safely and clearly
Customers who book their own appointments save a lot of back-and-forth email. How to set up Microsoft Bookings with the right calendars, Teams links and privacy settings…
Blocking Office macros: how an SME should handle Word and Excel files with macros safely in Microsoft 365
An Excel attachment asking you to ‘enable content’ is a classic attack route. How to block macros in internet files and keep trusted macros working…
Printing without a print server: when an SME should move to Universal Print in Microsoft 365
When the old server goes, one question is often left: how will we print? How to print without a print server, with Universal Print or via Intune…
Moving business email from your hosting provider to Microsoft 365: how an SME does it without losing mail
Email still running on POP or IMAP at a web host lacks security, backup and shared calendars. How to move mailboxes to Microsoft 365 without losing any mail…
Phone system due for replacement? How an SME makes calls in Microsoft Teams with Teams Phone
An old phone system or a separate VoIP subscription alongside Microsoft 365 means double costs and an extra system. With Teams Phone you simply call with your landline number in Teams…