Knowledge base
Insights
Short, factual answers on MSP, cloud and security — written for SMEs. No fake stats.
Topics
Backups and ransomware: why an SME needs an offline or immutable copy
The attacker had been in the network for two weeks. Before encrypting the files, he deleted the backups first. Here is how to make sure that does not work on you…
An SLA with your IT partner: what an SME should agree on response times and handover
Email is down, it is Monday morning and your IT partner says someone will look at it tomorrow. Is that allowed? It depends on what your SLA says…
Mailbox rules that steal mail: how an SME should find suspicious forwarding rules
A customer emails that he paid three weeks ago, to a new bank account. You never saw that email. Often there is an invisible inbox rule behind it…
A one-page IT incident plan: what an SME should write down before something goes wrong
Monday morning, a ransom note on the screen. Who do you call first, who decides, and where is the insurer’s number? Put it on paper now…
Cyber insurance: how an SME should answer the IT security questionnaire honestly
The insurer sends a questionnaire: do you have MFA, offline backups, an update policy? Ticking ‘yes’ without checking can become a problem when you make a claim…
Former IT partner still in your Microsoft 365: how an SME checks partner relationships and admin access
You switched to a different IT partner years ago. But can the previous one still sign in to your Microsoft 365? Here is how to check in fifteen minutes…
Remote access for vendors: how an SME should manage AnyDesk, TeamViewer and remote support safely
The accounting software vendor, the printer technician, the alarm installer: they all connect remotely now and then. Here is how to stay in control of who gets in…
Windows 10 after end of support: what an SME should do with its last old PCs
Almost everything runs Windows 11, but that one PC at reception or in the workshop does not. How to deal with your last Windows 10 devices…
Microsoft 365 Business Basic, Standard or Premium: which licence an SME should choose
Everyone has the same licence because that is how it was ordered years ago. But who really needs what? How to choose between Basic, Standard and Premium…
Compromised Microsoft 365 account: the first steps for an SME
Customers are getting strange emails in a colleague’s name. The account has been taken over. These are the first steps, in the right order…
Domain name and DNS: how an SME controls who holds the keys
Your email, website and Microsoft 365 all depend on one domain name. Do you know whose name it is in and who can access it? How an SME sorts that out…
QR code phishing: how an SME should spot fake QR codes in email and on paper
An email asks you to scan a QR code to renew your two-step verification: why that is often phishing and how an SME spots it…