Knowledge base
Insights, page 2
Short, factual answers on MSP, cloud and security — written for SMEs. No fake stats.
Topics
Browser extensions on work laptops: how an SME should limit unmanaged add-ons
A handy password extension or PDF tool looks harmless until it can read every tab. How to keep a grip on browser add-ons on work laptops…
From the old file server to SharePoint: how an SME should move folders and permissions
The shared drive has been full of folders nobody dares to delete for years. How to move it to SharePoint without colleagues losing their files on Monday…
Replacing laptops: when an SME should replace a workplace and how to plan it
One laptop is three years old, another seven, and nobody knows exactly which. How to turn laptop replacement into a plan instead of an emergency…
Working from home securely: what an SME should arrange for the work laptop and home network
The work laptop sits on the kitchen table, next to the kids’ games console and an eight-year-old router. Here is how to keep working from home secure without making it difficult…
Backups and ransomware: why an SME needs an offline or immutable copy
The attacker had been in the network for two weeks. Before encrypting the files, he deleted the backups first. Here is how to make sure that does not work on you…
An SLA with your IT partner: what an SME should agree on response times and handover
Email is down, it is Monday morning and your IT partner says someone will look at it tomorrow. Is that allowed? It depends on what your SLA says…
Mailbox rules that steal mail: how an SME should find suspicious forwarding rules
A customer emails that he paid three weeks ago, to a new bank account. You never saw that email. Often there is an invisible inbox rule behind it…
A one-page IT incident plan: what an SME should write down before something goes wrong
Monday morning, a ransom note on the screen. Who do you call first, who decides, and where is the insurer’s number? Put it on paper now…
Cyber insurance: how an SME should answer the IT security questionnaire honestly
The insurer sends a questionnaire: do you have MFA, offline backups, an update policy? Ticking ‘yes’ without checking can become a problem when you make a claim…
Former IT partner still in your Microsoft 365: how an SME checks partner relationships and admin access
You switched to a different IT partner years ago. But can the previous one still sign in to your Microsoft 365? Here is how to check in fifteen minutes…
Remote access for vendors: how an SME should manage AnyDesk, TeamViewer and remote support safely
The accounting software vendor, the printer technician, the alarm installer: they all connect remotely now and then. Here is how to stay in control of who gets in…
Windows 10 after end of support: what an SME should do with its last old PCs
Almost everything runs Windows 11, but that one PC at reception or in the workshop does not. How to deal with your last Windows 10 devices…