Topic
MSP
Steady IT support per named user — without hiring in-house. Articles on what an MSP is and is not.
An SLA with your IT partner: what an SME should agree on response times and handover
Email is down, it is Monday morning and your IT partner says someone will look at it tomorrow. Is that allowed? It depends on what your SLA says…
Joiner and leaver: what IT must handle in an SME
New hire or exit: accounts, device, mailbox, MFA, licences and ticket handover. Without a checklist, access often stays open.…
What is an MSP and when does an SME benefit?
An MSP (managed service provider) runs your endpoints and cloud for a fixed monthly fee per named user. You benefit when incidents, patching and joiner/leaver work need steady owne…