Topic
MSP
Steady IT support per named user — without hiring in-house. Articles on what an MSP is and is not.
IT documentation: what an SME should record so IT does not depend on one person
Do you know who holds the admin passwords, which licences you pay for and how the network is set up? At many SMEs that only lives in someone’s head…
Replacing laptops: when an SME should replace a workplace and how to plan it
One laptop is three years old, another seven, and nobody knows exactly which. How to turn laptop replacement into a plan instead of an emergency…
An SLA with your IT partner: what an SME should agree on response times and handover
Email is down, it is Monday morning and your IT partner says someone will look at it tomorrow. Is that allowed? It depends on what your SLA says…
Joiner and leaver: what IT must handle in an SME
New hire or exit: accounts, device, mailbox, MFA, licences and ticket handover. Without a checklist, access often stays open.…
What is an MSP and when does an SME benefit?
An MSP (managed service provider) runs your endpoints and cloud for a fixed monthly fee per named user. You benefit when incidents, patching and joiner/leaver work need steady owne…