Knowledge base
Insights, page 3
Short, factual answers on MSP, cloud and security — written for SMEs. No fake stats.
Topics
Microsoft 365 Business Basic, Standard or Premium: which licence an SME should choose
Everyone has the same licence because that is how it was ordered years ago. But who really needs what? How to choose between Basic, Standard and Premium…
Compromised Microsoft 365 account: the first steps for an SME
Customers are getting strange emails in a colleague’s name. The account has been taken over. These are the first steps, in the right order…
Domain name and DNS: how an SME controls who holds the keys
Your email, website and Microsoft 365 all depend on one domain name. Do you know whose name it is in and who can access it? How an SME sorts that out…
QR code phishing: how an SME should spot fake QR codes in email and on paper
An email asks you to scan a QR code to renew your two-step verification: why that is often phishing and how an SME spots it…
Invoice fraud and fake payment requests: how an SME should set up payment checks
A supplier emails a new bank account number or the director asks for an urgent payment: how an SME stops fake payment requests…
External chat in Teams: when an SME should restrict messages from unknown organisations
An unknown ‘helpdesk’ sends a Teams message asking to take a quick look: why that is possible and how an SME restricts external chat…
Scan to email in Microsoft 365: how an SME should let the printer send mail safely
The multifunction printer has been emailing scans with an old password for years: the options Microsoft 365 offers and which one an SME should choose…
Lost or stolen laptop: what an SME should do in the first hour
A laptop left on the train or taken from a car: which steps an SME takes straight away and what to arrange in advance…
Separating guest wifi from the business network: why an SME should keep visitors and devices apart
Visitors, a smart TV and the team’s laptops on one wifi: why an SME should split its network and what to sort out…
Work apps on personal phones: when an SME should set up app protection with Intune
Outlook, Teams and OneDrive on employees’ own phones: how an SME protects company data without managing the whole phone…
Blocking USB storage with Intune: when an SME should lock down sticks and drives
USB sticks and external drives on company laptops: when an SME should lock them down or set them to read-only — and how work carries on…
Local admin rights on laptops: why an SME should remove them
Employees as local administrator on their own laptop: why an SME should roll that back — and how software still arrives on time…